Software Assurance provides you with access to all Upgrades &
Updates at no further cost for a period of 1 year. Usually
upgrades are sold at a cost of around 45 - 60% of a full
purchase, whilst Software Assurance is priced at 20% of a full
purchase. This provides you with a discount on the next version
of THE PRODUCT should it be released within your software
Software Assurance can only be purchased at the time you
purchase or upgrade
THE PRODUCT. You will be able to renew your software
assurance when your current software assurance expires.
support reply time is guaranteed to be less than 48 hours,
should usually be less than 24 hours
your emails will automatically be highlighted by the email
system and answered with highest priority
guaranteed reply time does not apply to weekends and company
vacation (max 4 weeks a year)
With Software Assurance
With Software Assurance you may download & use every minor
update and any new Major Version made available within your
Software Assurance Period, for example if you purchased 5.x, you
can upgrade free of charge to 5.0.1, 5.1.1, 5.5 etc
In the above example, if version 6 is released within your
Software Assurance Period then you would receive that upgrade at
no extra cost.
Without Software Assurance
Without Software Assurance you may download and use every minor
update made available for the purchased version, for example if
you purchased version 5.x, you can upgrade free of charge
to 5.0.1, 5.1.1, 5.5 etc.
To upgrade to the next major release (e.g. 6.0) will require the
payment of an upgrade fee.